Fair & Transparent Refund Policy
We stand behind our services with a student-friendly refund policy. Your satisfaction is our priority, and we ensure a fair and transparent process for all refund requests.
Refund Policy Highlights
Quick overview of our most important refund terms and conditions.
30-Day Guarantee
Full refund available within 30 days of purchase with minimal usage conditions
Fast Processing
Refunds processed within 5-10 business days once approved
Fair Process
Transparent review process with clear communication throughout
Refund Policy by Subscription Type
Different subscription plans have specific refund terms designed to be fair for both students and the platform.
Refund Policy:
No refund applicable - completely free
Cancellation:
Cancel anytime - no obligations
Features:
- Basic access
- Limited practice tests
- Community support
Refund Policy:
Full refund if requested within 30 days
Cancellation:
Cancel anytime - billing stops next cycle
Features:
- Full access
- Unlimited tests
- Priority support
Refund Policy:
Prorated refund for unused months
Cancellation:
Cancel anytime - refund for remaining period
Features:
- Full access
- All premium features
- Personal mentor
Refund Policy:
90-day money-back guarantee
Cancellation:
Full refund within 90 days
Features:
- Lifetime access
- All future updates
- VIP support
Refund Eligibility Conditions
Understand what qualifies for a refund and what doesn't to set proper expectations.
Technical Issues
Platform not accessible for more than 48 hours without resolution
Content Quality
Significant discrepancy between advertised and delivered content
Billing Errors
Duplicate charges or incorrect billing amounts
Change of Mind
Request within 30 days with less than 20% content accessed
Exam Postponement
Official exam cancellation or postponement beyond 6 months
Usage After 30 Days
Subscription used extensively (>50% content) after 30 days
Violation of Terms
Account suspended due to terms of service violations
Free Trial Abuse
Multiple accounts created to extend free trial period
Refund Process Timeline
Step-by-step process and expected timeframes for refund requests.
Submit Request
Contact our support team with refund request
Review Process
Our team reviews your request and account history
Decision & Communication
You receive email notification about decision
Refund Processing
Approved refunds are processed to original payment method
Important Notes
• Refunds are processed to the original payment method used for purchase
• Promotional discounts and credits are non-refundable and non-transferable
• Refund processing time may vary depending on your bank or payment provider
• Subscription benefits are immediately revoked upon refund approval
• Multiple refund requests may result in account review and possible restrictions
• Special exam packages may have different refund terms as specified at purchase
Need to Request a Refund?
Contact our support team with your refund request. Please include your order details and reason for the request to help us process it faster.
Email: refunds@makerhub.social
Response time: Within 24 hours
Policy Updates
We may update this refund policy from time to time to reflect changes in our practices or legal requirements. We'll notify existing users of significant changes via email. The "Last updated" date at the top indicates when this policy was last revised.