Your Privacy is Our Priority
We are committed to protecting your personal information and being transparent about how we collect, use, and share your data.
Our Privacy Principles
These core principles guide how we handle your personal information at MakerHub.
Data Protection
We use industry-standard encryption and security measures to protect your personal information.
Transparency
We clearly explain what data we collect, how we use it, and who we share it with.
Security First
Your data is stored securely with multiple layers of protection and regular security audits.
User Control
You have full control over your personal data and can request access, correction, or deletion at any time.
Personal Information
- Name, email address, and contact information when you create an account
- Payment information when you subscribe to our services
- Profile information and preferences you choose to provide
- Communication history when you contact our support team
Usage Information
- Study progress, test scores, and learning analytics
- Device information, IP address, and browser type
- Pages visited, features used, and interaction patterns
- Cookies and similar tracking technologies
Service Delivery
- Provide access to exam preparation materials and tools
- Track your learning progress and provide personalized recommendations
- Process payments and manage your subscription
- Send important updates about your account and our services
Improvement and Analytics
- Analyze usage patterns to improve our platform
- Develop new features and educational content
- Ensure technical functionality and prevent fraud
- Comply with legal obligations and enforce our terms
We Do NOT Sell Your Data
MakerHub does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
We may share your information only in these limited circumstances:
- With service providers who help us operate our platform (under strict confidentiality agreements)
- When required by law or to protect our rights and safety
- In case of a business merger or acquisition (you'll be notified in advance)
- With your explicit consent for specific purposes
Security Measures
- Industry-standard SSL/TLS encryption for data transmission
- Encrypted storage of sensitive personal information
- Regular security audits and vulnerability assessments
- Access controls and employee training on data protection
- Secure payment processing through certified providers
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and data at any time.
Your Data Rights
- Access: Request a copy of the personal information we have about you
- Correction: Update or correct inaccurate personal information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Objection: Object to certain processing of your information
Cookies and Tracking
You can control cookies through your browser settings. However, disabling certain cookies may limit the functionality of our platform.
If you have questions about this Privacy Policy or want to exercise your data rights, please contact us:
Email: privacy@makerhub.social
Address: MakerHub Privacy Team, Kathmandu, Nepal
Response Time: We'll respond to privacy requests within 30 days
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or through our platform. The "Last updated" date at the top indicates when this policy was last revised.